Pieceful Support
Support page for Pieceful on iOS
If you need help with Pieceful, please review the frequently asked questions below first. If you still need help, you can contact us by email.
Frequently Asked Questions
How are theme levels unlocked?
Pieceful unlocks levels in order. Complete the unlocked puzzle to open the next level. Included themes are available in the app, while some newer themes may need to be purchased or claimed for free before downloading their resources.
How do downloaded themes work?
Some unlocked themes download their puzzle images separately. Keep the app open on a stable connection until the download finishes. You can delete downloaded theme resources in the app and download them again later when they are available.
How do hints work?
Each new level starts with 3 hints. Hints are tied to that level session and help place a piece when you feel stuck. If Remove Ads is active, hints can be used without the rewarded-ad limit.
Can I view the original picture?
Yes. In a puzzle, tap the eye button to view a softer reference image. It is meant as a gentle guide while keeping the puzzle visible.
Why do I see ads?
Pieceful may show in-app ads to support the app. Free users may choose to watch rewarded ads for extra hints. You can remove eligible ads with the Remove Ads purchase in the Me tab.
How does iCloud progress sync work?
You can turn iCloud progress sync on or off in the Me tab. When enabled, supported progress and settings may sync through Apple iCloud across devices using the same Apple ID. Turning sync off stops further syncing, but cloud snapshots already saved may remain. Photo puzzle images and active photo puzzle files are not included.
Why did my progress disappear?
Progress is primarily stored on this device. Deleting or reinstalling the app can remove saved puzzles and completion records. If iCloud progress sync is enabled, supported progress may be restored when iCloud is available and you use the same Apple ID.
Do photo puzzles upload my photos?
No. Photo puzzles are processed on your device. Pieceful does not upload selected or captured photos to its remote theme service or to iCloud progress sync.
How do I remove ads, unlock themes, or restore a purchase?
Open the Me tab or the theme unlock screen, then use the available purchase, free claim, or Restore Purchases options. Apple handles billing, refunds, and restoration.
How do I report a puzzle problem?
Use Contact Us in the app and include the theme, level number, what happened, and a screenshot if helpful.
Before Contacting Support
To help us understand the issue faster, please include:
- the issue you encountered
- the steps that led to the issue
- your app version and iOS version, if available
- the theme or level number, if the issue is about a puzzle
- screenshots, if they help explain the issue